Last update 03/06/2022

What is messaging

Post-sale messaging is the tool that allows sellers to start private communication with buyers after the sale is made. To achieve a better experience via API, sellers can only initiate contact choosing a reason, and then they can create, send and consult the pack messages (have one or various orders). Thus, you reduce the operational load and avoid automatic communications.

Learn more about this experience with our webinar:




In addition, we share the following flow to better understand how to send an after-sales message:



Note:
The buyer can always communicate with the seller and the seller can respond normally, without having to choose a reason.
Important:
On April 1, 2022, it will be required to use the "tag=post_sale" parameter in all requests for messaging features (/messages).

We recommend you avoid automated messages that generate bad experience.


Update your application now!


Next: Reasons to communicate.

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